I am completing an assessment of our ambulatory areas and would like to benchmark the following information:
1. What quality and/or operational metrics do you measure?
2. What is your nursing infrastructure (organizational chart),...
Click over to BMJ Quality & Safety to read the full takedown of this popular (but misguided) method: http://qualitysafety.bmj.com/content/early/2016/09/02/bmjqs-2016-005849.extract
The ‘5 whys’ technique is one of...