Tony Heath is a lean and six sigma black belt for Optum, a business of UnitedHealth Group. He has worked leading QI within the insurance industry for 15 years. He holds a PhD in Family Therapy from Purdue University and most of an MBA from Benedictine University. He is a CPHQ and has held a variety of positions for NAHQ and the Illinois affiliate. Previously he was a behavioral scientist in a family practice residency, a college professor, a Best Buy salesperson, and a landscape worker. Tony is married to Nancy (32 years) and has two adult sons. He enjoys native gardening, making great coffee, driving his GTI, and drinking great beer and good whiskey. He is a Lean fixer of everything broken. His motto is Better, better, better.