Blogs

Improving Patient Safety through High Reliability Organizations

By Tonya Morgan posted 10-27-2019
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Article Review:  Improving Patient Safety through High Reliability Organizations             Improving Patient Safety through High Reliability Organizations is a case study analyzing an organization and how their practices can be improved by using the High Reliability Organizations (HRO) principles. It focuses on preventing medical errors in the nursing and respiratory staff specifically.  The HRO specific concepts of process standardization, checks and redundancy, authority migration, communication and teamwork were utilized in this process.             There is a high cost associated with medical errors and humans are the source of most of these errors.  ...
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Nursing Event Peer Review

By Michal Glass posted 03-28-2018
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​My system is currently putting in place a new process for Nursing Event Peer Review. I was wondering if anyone has a benchmark for staffing to facilitate these meetings?  If you do and are willing to share that would be awesome. Or if you can connect me to another source that would be greatly appreciated as well. thank you so much
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OPPE/FPPE FTE requirements

By Michal Glass posted 03-28-2018
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​Was hoping to see if anyone has a benchmark for staffing in the OPPE/FPPE world.  Would appreciate if anyone would share with me how they identify the need for additional staff is it by the number of credentialed providers? or is it using patient days, hospital size, or number of hospitals supporting? thank you
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Cancer-Related Fatigue

By Linda Bergren posted 03-03-2017
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I am a graduate student at the University of Mary in Bismarck, ND. Myself and another student in rural North Dakota are working on CRF in patients with breast cancer undergoing radiation treatment, and I am trying to do some benchmarking regarding what other quality institutions are doing. I wonder if you can tell me if you routinely screen for cancer-related fatigue (CRF)? If yes, what screening tool do you use? Is the tool working for you? Could you share that tool with me? What, if any CRF interventions does your institution currently offer patients? Are the interventions having positive outcomes? Any problems? Thank you in advance for ...
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Cancer-related Fatigue in patients with breast CA undergoing RT

By Linda Bergren posted 02-10-2017
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I am a graduate student at the University of Mary in Bismarck, ND. Myself and another student in rural North Dakota are working on CRF in patients with breast cancer undergoing radiation treatment, and I am trying to do some benchmarking regarding what other quality institutions are doing. I wonder if anyone can tell me if you routinely screen for cancer-related fatigue (CRF)? If yes, what screening tool do you use? Is the tool working for you? Could you share that tool with me? What, if any CRF interventions does your institution currently offer patients? Are the interventions having positive outcomes? Any problems? Thank you in advance ...
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Healthcare Business Management

By Menachem Kaye posted 01-29-2017
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Business Management is a role that defines success for any business including healthcare. Management is defined as “the organization and coordination of the activities of a business in order to achieve defined objectives.” Mendycine has few of the best management experts who can help you handle every dimension of management. The unique aspect of healthcare sector is that the patient’s/consumer’s needs need to be addressed immediately . The consumer is also dealt with face to face unlike most of the sectors. Management overviews every business aspect that impacts the success of business including: ...
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Healthcare Branding Strategy

By Menachem Kaye posted 01-29-2017
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What do you get out of Branding ? Branding is a process of clearly defining the profession , improving its image, and differentiating its role within the healthcare milieu. Branding is about building your reputation and making you stand out from your competitors. Your brand tells healthcare consumers who you are and what to expect from you over others. Brand is a signature of a promise that you are making to your customer, be it quality or ethics. Once executed, branding will then lead to customer loyalty and growth! PubMed says that by developing and portraying the uniqueness and singularity of the physician and the practice, one becomes ...
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Healthcare Marketing

By Menachem Kaye posted 01-29-2017
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Marketing is about letting the world know your services and how better you are than others. In a broad sense, marketing begins with market analysis (figuring out the most pressing consumer needs and checking competitor services), designing a service which is most desired by consumers or providing a service in the most desirable manner, an endeavour to provide the best service in the industry, and tracking feedbacks. You can choose to provide either high quality service at high price or value for money paid by consumers. Very high quality service once established will allow you to charge higher. Thus you can make more profits. On the other hand, value ...
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Digital Marketing Agency for Promoting Your Healthcare Organization Online

By Menachem Kaye posted 01-29-2017
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Internet marketing use has hit an all-time high worldwide as major and minor companies are creating their own websites in an attempt to connect with their market. Online marketing is different from offline/direct marketing as strategies to catch the attention of consumers are different. This is where a digital marketing agency comes in and saves the day! Digital marketing agencies will execute and plan online marketing strategies with and for you to ensure high traffic, brand popularity, and revenue. Digital marketing agencies have professionals on board who are experienced and understand customer behavior. Keeping in mind your brand’s ...
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The Impact of Healthcare Internet Marketing on Consumer Perception

By Menachem Kaye posted 01-29-2017
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Consumer perception is an important factor in marketing as it helps develop the consumer’s brand awareness and taste. Companies need to develop and maintain its brand image and level of awareness in consumers in order to have competitive advantages. Here’s 5 reasons why you should maintain positive consumer perception: To create brand awareness To create brand loyalty To enhance consumer loyalty To develop brand image To gain competitive advantages Perception usually varies from customer to customer. Nowadays, customers tend to research about a certain product/service before they purchase it. Customers will make decisions ...
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Why Your Healthcare Business Needs Digital Marketing

By Menachem Kaye posted 01-29-2017
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A digital marketing plan is vital nowadays since it is crucial that your business exists both physically and digitally, it is essential as it helps you build a healthy business relationship with your customer. There are several user-friendly digital marketing tools that are popular such as web design, pay-per-click marketing, SMS, e-mail marketing, SEO, and SMO. Digital marketing strategies like banner ads, blogs, videos, infographics, pay-per-click advertising, and social media marketing can enhance your business. Though your organic (unpaid posts) reach may prove to be sufficient, paid marketing efforts (such as boosts on Facebook or Twitter ) can ...
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Mendycine Services

By Menachem Kaye posted 12-31-2016
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Mendycine Services Mendycine marketing and management services We provide a range of marketing and management services exclusively to the healthcare industry. The two major ethical values at Mendycine are TRANSPARENCY and Return On Investment ROI . Transparency means that we provide the prices for our services on our website and are upfront with everything we do. Return on Investment means that we focus on ensuring that you get the services that you need at reasonable prices. Thus we only provide services that will increase your bottom line and take great care to maintain highly competitive pricing. Revenue is earned based using the ...
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Mendycine

By Menachem Kaye posted 12-31-2016
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Spend more time doing clinical work and leave the business optimization to us We understand how confusing healthcare marketing can be. It’s pretty tough to figure out what SEO is, how much to pay for marketing, how to improve your yelp page, how to ensure that your healthcare marketing strategy is HIPAA compliant. But you don’t have to go about it alone. We can help you with your marketing and management healthcare business needs. From rolling out a marketing or business development optimization, to advising you on what areas need additional improvement, our team of skilled and knowledgeable staff can provide expert advice, direction, support, and ...
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Triple Aim Incentive Program or MACRA?

By Tracey Harris posted 06-17-2016
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Our organization is interested in incorporating some of the measures from MACRA into our Triple Aim Incentive Program (TAIP). We realize that MACRA hasn't been approved yet, but we thought proactivity would get us ahead of the curve. Are there any other organizations taking a serious look at MACRA? Does anyone have any advice
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Hospital Medicine in the era of high value care

By Pankaj Kumar posted 11-19-2015
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I have recently joined NAHQ and very much interested in being an active member. It would be great if long standing members can guide me on how I can better understand health care and cost analysis. I believe understanding complexity of todays healthcare industryis one of the chief qualities sought after by hospitals now days. It seems that 2+2 would add up to 4 but unfortunately due to insurance hidden cost coverage we don't really seem to get a sense of how much we are spending on health care. Would you agree
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Living the Lean Life - Barking Big Dog

By Carrie Donovan posted 12-30-2014
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When I was kid I often walked home from school past a house with a tall wooden fence and behind that tall fence was a big barking dog. Every time I would walk by that fence the cunning canine devil would wait until I was two-thirds of the way down the fence then he would sneak up behind me and bark a vicious scary bark that would send me three feet in the air, screaming and cursing. I hated that dog. And he got me every time I walked by. In my lean transofrmation journey I have met some barking dogs just like the one from my school days. These dogs like to hide behind the tall fences of smiles and nods when we talk change, then as you get close to real ...
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Living the Lean Life - Lean is Just a Tool

By Carrie Donovan posted 12-23-2014
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I have been told that I am naïve and a bit of a fool to make the statement that the future of healthcare lies in learning lean. While I will not deny my occasional naiveté and down-right foolishness, I stand by my statement whole-heartedly. Why? Lean is just a tool right? Yes, lean is a tool. And just like a hammer can be used to build a table, lean can be used to build pockets of excellence. Many other quality tools such as PDCA, Six-Sigma and even Project Management can get you improvement results. Many organizations have seen projects show great success using these tools. A hammer can also be used to destroy or even ...
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Use of AHRQ Win/QI and Monarch Software at Your Hospital

By Sam Elizondo posted 12-05-2014
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I am interested in knowing if your hospital uses the AHRQ Win/QI and/or Monarch software and, if so, how the software is used for decision support purposes. This software assists with the calculation and analysis of the CMS performance scores associated with AHRQ quality indicators (PSIs, IQIs, PDIs, PQIs, etc). Especially important for the AHRQ measures that coincide with CMS IQR, HAC Reduction and VBP (PSI-90) since these measures are publically reported on Hospital Compare and have an impact on your hospital's CMS pay-for-performance reimbursement adjustments. Thanks! Sam Elizondo, MHA, CPHQ Senior Technical and Quality Manager ...
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Bringing Clinical Analysts and Informaticists Into the Quality Fold

By Sam Elizondo posted 09-11-2014
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Through my work in 2014, I have had the opportunity to travel to and interact with staff from countless hospitals, large and small, throughout the country. One of my key observations has to do with the tremendous variability in work and culture in hospitals, as was also mentioned by this week's conference key note speaker, Dr. Makary. I am very interested in learning more about how some of you, as quality professionals, are working to collaborate with your clinical informatics analysts to drive more rapid cycle quality improvement at the front line. I have found that, generally, clinical informatics analysts work in a silo and do not interact with quality ...
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Living the Lean Life - Lean is not Leadership

By Carrie Donovan posted 08-22-2014
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Now that we have been on our lean journey for about 18 months there is a concept that we are living called "lean is not leadership". As we have worked to reduce waste we have peeled back layers of messy, tangled processes and underneath have found leaders who have been buried for years. Like mummies emerging from a tomb they are stumbling into the light of day groaning and blinking. Some of them are relieved, happy to be free of their bonds and ready to embrace the new world. Others are fearful of the light and the new world. This is understandable, the new world is scary for our leaders. In this new world the employees doing the work now say how ...
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