Taking Teams to the Big "A-Ha"!; Certified Lean/Six Sigma Master Black Belt and CPHQ now working as a Healthcare consultant, contracted to the Defense Health Agency; I provide Lean workshops, Lean/Six Sigma belt training; development of Kaizen teams and employee engagement. I facilitate Strategic Planning to include assistance with Key Performance Indicators and supporting organizational metrics. 19 years’ experience in facilitating performance improvement teams and strategic planning teams using PDCA, Taproot, FMEA, Lean/Six Sigma, Theory of Constraints, and Business Process Reengineering that supports accreditation, risk management, and patient /organizational safety programs for home care; ambulatory, and hospital organizations. Responsible for tracking and trending of multiple organizational performance metrics using statistical process control methodologies 20 years military service and 15 years government service resulting in • ability to work under pressure and meet deadlines • superb communicator both orally and with written word • highly skilled in individual counseling and group teaching • a master at systematic planning involving consideration of objectives, strengths and limitations of others, resources, time schedules, and logistics • training in principals of Total Quality Management, Performance Improvement and DoD Risk Management; Joint Commission and DoD Patient Safety Concepts, Lean/Six Sigma, and Project Management • training in principles of crisis management, triage, management of change, organizational systems, leadership, transformation • accountability for all actions through records and reports to include expert use of English in both written, oral, and PowerPoint presentation • specialized military/governmental leadership training